{"id":19372,"date":"2024-08-28T10:34:02","date_gmt":"2024-08-28T10:34:02","guid":{"rendered":"https:\/\/wordpress-583806-4798031.cloudwaysapps.com\/?post_type=product&#038;p=19372"},"modified":"2026-01-13T09:26:53","modified_gmt":"2026-01-13T08:26:53","slug":"itil-4-practitioner-service-desk","status":"publish","type":"product","link":"https:\/\/staging.informator.se\/en\/produkt\/itil-4-practitioner-service-desk\/","title":{"rendered":"ITIL&reg; 4 Practitioner: Service Desk"},"content":{"rendered":"<p>This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice.<\/p>\n<p>It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. The Service Desk Practice should also be the entry point and single point of contact for the service provider for all users.<\/p>\n<p>&nbsp;<\/p>\n<p>Acknowledgements: ITIL\u00ae is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.<\/p>\n<p>ITIL 4 training is provided by Olingo, accredited by PeopleCert.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-43632\" src=\"https:\/\/staging.informator.se\/wp-content\/uploads\/2020\/05\/olingo-logo-5.jpg\" alt=\"olingo\" width=\"135\" height=\"58\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. 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